Any time, any place, anywhere - today's workforce is more mobile than ever before.
Remote working supports an enhanced work-life balance, reduces workplace distraction, and enables tasks to be completed more quickly.
For employers and employees alike, these are elements of a winning formula.
However, this most modern of models depends upon the ability to communicate and collaborate whilst away from the office.
Technology, of course, has the ability to help. All businesses (and their IT service providers) must do is partner with a vendor that has the solutions and the software to make it happen.
"It's how people work now: at home, on the go, and in the workplace," says Arya Zhou, Head of Global Sales at leading unified communications solutions innovator Yeastar, whose 'go anywhere' P-Series Phone System has the required smarts.
"It means always-on remote connectivity and instant secure access are now crucial to bringing dispersed teams together, with all the efficiency and presence of being in the office."
Powered by its Remote Access Service, the Yeastar P-Series (Appliance and 'Linkus' Softphone) meshes together a set of seamless components to provide a consistent in-office unified communications experience anywhere, on any device, instantly and securely.
It is a versatile, feature-rich, omnichannel communications solution that caters to businesses of all sizes, from SMBs to large enterprises. Users can deploy the system on any VMware or HyperV-compatible virtual machine, in a local data center, or in a cloud environment based on their existing resources.
There are in-built call monitoring and productivity management tools for call center agents and supervisors and, in addition, it integrates seamlessly with MS 365, Teams, Outlook, and all major third-party CRM and helpdesk applications.
Brilliantly, Yeastar has recently added Live Chat and Facebook Messenger integrations to strengthen the P-Series' contact center capabilities which also encompass WhatsApp and SMS.
As a result, users never miss a voice call; with full office extension features always in the palm of their hand, plus easy access to immersive Unified Communication and Collaboration tools such as Omnichannel Messaging, Video Conferencing, Contacts Management, and more - via the all-in-one Linkus softphone app.
"Employees can work from anywhere using the device they love," says Zhou.
"No technical expertise is required; an intuitive web interface with a built-in launch wizard makes things easy; and it takes just a few minutes to pair a server and get the solution up and running.
"By enabling one-click remote connection for Linkus Web, Desktop, or Mobile Clients, users are able to foster team vitality with consistent in-office capabilities no matter where they are. Seamless connection via RAS, FQDN, and remote SIP phone registration means security is assured, and productivity is enhanced because third-party applications are all integrated.
"Automatic backups, data encryption, and access control are all baked-in to ensure businesses and their employees can leverage the huge benefits of remote working.
"Managing everything is easy too. Our Remote Management and Central Management portals ensure uncomplicated, efficient, and secure oversight of the system with features such as bulk auto-provisioning, monitoring, task management, and more. There are also strong security mechanisms that safeguard the confidentiality and integrity of both data and communications, providing businesses with reliable protection against unauthorized access, data breaches, and other security threats."
The recent P-Series Facebook and Live Chat integrations in particular have enhanced the system's capabilities.
With over 1.3 billion active users worldwide, Facebook Messenger is one of the most popular social media platforms, and an increasing number of people are using it to reach out to the businesses and organisations with which they interact. Similarly, Live Chat via an organisation's website offers customers an easy way to get in touch - simplifying communication and maximising engagement opportunities.
"The way people live and work has changed, and continues to do so," says Zhou.
"Businesses today must have a phone system that can respond to modern challenges such as the rise of mobile-first and remote working. The Yeastar P-Series does exactly that."
To learn more about how the Yeastar P-Series system can help your and your customers' businesses leverage the benefits of remote working - and for a free trial - click here.