Enterprises increasingly operate their communications and IT infrastructure using multiple platforms delivered by a series of vendors and service providers. This creates a complex to manage, fragmented web of partners that don't necessarily integrate or perform optimally. The fractured landscape has become a significant factor in lost productivity, leaky costs and presents a heavy burden for IT professionals to manage.
What's needed is a single partner who can manage the sophistication of the multi-platform world, abstracting away the complexities and addressing the inefficiencies. A provider who can handle this multi-platform management will be able to free up customers' resources so they can focus on core employee experience issues rather than waste time trying to integrate different platforms and manage a slew of vendors.
It's not a trivial task to bring together multiple platforms and manage them effectively. Few can do this effectively and at scale across several different platforms. The skills needed include not only the ability to manage strategic partnerships with all the major platform providers but also the management tools and processes needed to analyse and report platform performance so the enterprise can get an overall picture of system-wide performance.
Platforms extend across the following in UC architecture:
A holistic capability is essential so organisations can gauge utilisation of their technology, understand how solutions are being used and identify where training or additional resources are needed. It requires partnering with client technology strategies, especially where cloud and interoperability are concerned. The depth of knowledge and expertise needed to bring these capabilities together should not be underestimated and Tata Communications has drawn on its decades of experience to create the skills needed to be that single partner for customers. Those skills contribute to enabling scalable, flexible solutions that allow enterprises to adapt and grow.
The scope of Tata Communications multi-platform expertise through its GlobalRapide offering is wide. Tata Communications has strong strategic partnerships to provide support for unified communications, with leading providers such as Microsoft and Cisco. The Bring Your Own Carrier market is also addressed with partners such as Zoom, Google and Genesys. Tata Communications can integrate their own cloud calling application, JAMVEE, within this multi-platform architecture. On the devices front, Tata Communications manages AudioCodes, Oracle and Ribbon SBCs, as well as end-to-end collaboration and device management of Poly, AudioCodes, Yealink, Jabra, Logitech, Crestron, Neat and Cisco collaboration devices. Tata Communications can also work with third party carriers, so that the UC voice infrastructure is seamless for customers.
"Make no mistake, multi-platform management is complex and demands sophisticated skills and deep, strategic partnerships across the entire communication and IT value chain," confirms Jeyavelan S, Global Head of Business Development, Collaboration and Cloud Voice at Tata Communications. "We're proud of the relationships we have with OEMs across the industry and the capabilities we have developed to be that single partner who can bring together multiple platforms for our customers. By bringing platforms together under Tata Communications GlobalRapide, we're able to deliver substantial productivity, efficiency and convenience benefits to our customers, alleviating costs and pressure on their internal resources and streamlining how their ICT operates."