Our team of experts evaluates hundreds of business products and analyzes thousands of data points to help you find the best product for your situation. We use a data-driven methodology to determine each rating. Advertisers do not influence our editorial content. You can read more about our methodology below.
Confluence is a project management tool offering features for users to collaborate and brainstorm in real-time. It helps businesses manage tasks more efficiently with features such as ready-made templates, centralized document storage and AI collaboration and creation tools.
However, this tool may not be as robust or offer more advanced project management features for your business needs. Our Confluence review will show you what you need to know about this software, including its functionality, customer service and value.
Confluence overview
Confluence is part of the parent company, Atlassian, which was founded in 2002, and aimed at helping businesses better manage their day to day operations. The project management software is meant to help companies brainstorm, collaborate and better manage projects. It can also help create a centralized knowledge base so that team members can access up-to-date information.
Confluence has a free pricing tier, although you won't have as much storage, customer support and other advanced features compared to paid plans.
Confluence pros and cons
Confluence offers some incredible features for the price you pay, but it's not the best fit for all businesses. Consider the following pros and cons to help you make an educated decision.
Pros
Cons
Confluence pricing and value
Confluence offers good value for their pricing. Their free tier, though limited in its offerings, allows up to 10 users and three active digital whiteboards, which is generous compared to competitors. The company's paid plans offer enough features to help your team members collaborate and create centralized knowledge base documents so everyone can get on the same page.
Confluence project management features
Confluence offers a wide range of features, including:
Confluence AI, automation and integration features
Users can access over 1,000 Confluence external apps and integrations to work more efficiently. Around half of these are free to use, while the rest require that you purchase a license. There are a wide range of integrations, including some designed to help you archive pages and create wireframes and mockups. Google Drive, Slack and Salesforce are some popular productivity apps you can integrate with Confluence.
Atlassian Intelligence, Confluence's AI tool, helps you to create better content, generate action items, and analyze data. More specifically, you can use Confluence's AI tool to do any of the following:
Confluence customer service
Confluence's customer service offerings may seem confusing, because the level of support will differ depending on the tier. All free and paid users have access to the community forum where you can ask other users questions about Confluence. The knowledge base offers a robust amount of resources like API documentation, tutorials and other types of training.
Standard users can access technical support during local business hours, and response times will differ depending on the type of issue being reported. The premium tier offers 24/7 support for high impact issues and local business hours for others. It also comes with faster response times. Enterprise users receive priority support 24/7 and the ability to contact customer support by phone.
Confluence vs. top competitors
Although Confluence offers features that may be a great fit for many businesses, it may not offer all that you need. Compare other projectment management software to see what will work best for your needs.
Confluence vs Asana
Asana doesn't have collaboration features as powerful as Confluence's whiteboards. However, what it lacks in real-time collaboration it makes up for with its project management features. Users get more advanced views like Gantt charts and access to features like time tracking and goal monitoring.
Both Asana and Confluence have similar AI features including content summarizing, text editing and custom rule creation. Asana can do more though, like creating smart goals, rules and providing answers to project management questions.
Confluence vs Trello
Confluence and Trello have similar price points, though each offers vastly different features to help manage tasks and store documents. For one, Trello doesn't provide real-time collaboration, but users can comment on tasks. However, it offers more views than Confluence, which can be useful if you want to monitor the timeline of current projects.
Both project management software have common apps and integrations you can use to further streamline your workflow. Since Trello is also part of the parent company Atlassian, its AI tool works similarly to Confluence.
Confluence vs ClickUp
ClickUp and Confluence offer whiteboards and other highly collaborative tools like real-time chat and the ability to house centralized documents. Other similarities include their AI tool features, ready-made templates, and integrations.
Although ClickUp's monthly pricing is higher than Confluence's, it has more features to help with managing projects. Users can view employee workloads, prioritize projects, choose between views like kanban boards or Gantt charts and create subtasks. ClickUp also allows you to import data from your previous project management software. Confluence may not allow that unless you also have Jira.